Patient experience

Lumen Health

A calmer way to manage chronic care.

12k+
Daily active patients
+41%
Care plan adherence
−29%
Support tickets

A calmer way to manage chronic care.

Lumen helps care teams keep patients on track between visits. We designed and built the patient-facing web app from a blank canvas — clinically rigorous, but never clinical. Eight weeks of patient and clinician interviews shaped the IA and the tone.

Symptom journal

Daily check-ins surface trends, not noise.

Care team chat

Threaded messages with clean clinician handoffs.

Reminders

Medication and appointment nudges, gentle by default.

WCAG 2.2 AA

Built accessible from the first sketch — not retrofitted.

"Patients actually use it. That's the highest compliment a health product can earn."

Dr. Priya Natarajan · Chief Medical Officer

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